Choosing the Right Home Watch Professional: Questions to Ask
As a snowbird, one of the most important decisions you'll make is selecting the right professional to watch over your unoccupied home while you're away. The peace of mind that comes with knowing your property is in capable hands is invaluable, but how do you ensure you're making the right choice? This guide will walk you through the essential questions to ask potential home watch professionals to help you make an informed decision.
Why Professional Home Watch Services Matter
Before diving into the interview questions, it's important to understand why professional home watch services are so crucial. Unlike casual arrangements with neighbors or friends, professional services offer:
Consistent, scheduled visits
Professional documentation and reporting which can assist should an insurance claim arise
Industry training and expertise
Insurance, bonded and background checked
Emergency response protocols
Professional connections with local service providers
Essential Questions to Ask During Your Interview
Credentials and Experience
Are you bonded, and insured, and background checked?
The professional should readily provide proof of general liability insurance and bonding information. This protects both you and them in case of accidents or damages.How long have you been in the home watch business?
Experience matters, especially when it comes to identifying potential issues before they become disasters.Are you accredited by any professional organizations?
Look for memberships in organizations like the National Home Watch Association (NHWA) or the Home Watch Academy. Snowbird Home Watch is actively involved in both organizations.Can you provide references from current clients?
Speaking with existing customers can give you valuable insights into the quality of service provided.
Service Details
How frequently will you visit my home?
Understand the standard visit schedule and whether it can be adjusted based on weather events or other factors.What exactly do you check during each visit?
A comprehensive home watch service should inspect both interior and exterior elements and be able to show a sample checklist.How do you document your visits?
Professional services should provide detailed reports with time stamps and photos after each visit. Snowbird Home Watch uses Home Watch IT for our reporting.What happens if you discover a problem?
Understand their emergency protocols, authorization procedures for repairs, and communication methods.
Business Practices
How do you handle keys and alarm codes?
Security protocols should include secure key storage systems and confidentiality procedures. We take this very seriously and have protocols in place for this.Do you perform the checks yourself or delegate to employees?
If employees conduct visits, ask about their training and background check procedures.What is your backup plan if you're unavailable?
Ensure continuity of service even if your primary contact is ill or on vacation.What additional services do you offer?
Many home watch professionals can coordinate lawn care, pool maintenance, cleaning services, and more.
Costs and Contracts
What are your cost?
Understand the rate and any potential additional charges for extra services or emergency situations.Do you require a contract?
A professional company will have a contract.How do you handle billing for seasonal clients?
Red Flags to Watch For
During your interview process, be alert for these warning signs:
Reluctance to provide proof of insurance or bonding
No formal reporting system
Vague answers about what's included in visits
No written contract or service agreement
Significantly lower prices than other services (you often get what you pay for)
Poor reviews or unwillingness to provide references
No clear emergency protocols
The Ultimate Home Watch Interview Guide Resource
Want more information on how to choose the best home watch provider for you? Download our complimentary interview guide below.
Remember, the right home watch professional isn't just providing a service—they're becoming an advocate of one of your most valuable assets. Taking the time to choose carefully will provide peace of mind throughout your time away.
